Frequently Asked Questions
Do I have the right to take my car to the shop of my choice?
Yes – You may select the repair facility of your choice.
Do I need to contact more than one shop for an estimate?
No – Generally, one estimate from the shop of your choice is required, unless your insurance policy specifies otherwise. California State law requires you be given a written estimate before starting repairs.
My insurance company should be notified before repairs?
Yes – your insurance policy generally states that, if requested, you must file a sworn proof of loss, exhibit the damaged property, and submit to examination under oath.
Am I responsible for the cost of repairs?
Is the repair facility responsible for the repairs performed on my car?
If I am having difficulties, with my insurance company, do I have recourse?
If my insurance company does not agree with the amount of loss, do I have recourse other than the State of California Department of Insurance?
Can an Insurer require, direct, suggest or recommend that your automobile be repaired at a specific shop?
Can my insurer require me to use non-original equipment manufacturer (non-OEM) replacement crash parts for the repair of my car?